Welcome to HS Pilano Sports Customer Service

At HS Pilano Sports, our customers are our top priority. Whether you have a question about our cricket gear, need help with an order, or want to know more about our cricket equipment and cricket protective equipment, our friendly customer service team is always ready to help you.

We believe that a great product deserves equally great service — and we are committed to making your experience with us as smooth and satisfying as possible.

How to Reach Us

You can contact us through any of the following ways:

Phone: +(92-52) 3558804
Email: info@pilano-sports.com
Address: HS Pilano Sports Industry, Hajipura, Daska Road, Sialkot, Pakistan

Help With Orders

We want your ordering experience to be simple and hassle-free. Here is how we can help:

Placing an Order

You can place an order directly through our website or by contacting us via phone or email
Our team will guide you through the process step by step
Once your order is confirmed, you will receive a confirmation with all the details

Tracking Your Order

After your order is shipped, we will send you the tracking details
You can use the tracking number to follow your shipment in real time
If you have trouble tracking your order, contact us and we will assist you immediately

Changing or Cancelling an Order

If you need to make changes to your order, please contact us as soon as possible
Changes can be made before the order is dispatched
Custom orders may not be cancellable once production has started

Returns & Refunds

We want you to be 100% happy with your purchase. Here is our simple returns policy:

If you receive a damaged, faulty, or incorrect product, contact us within 7 days of delivery
Send us a photo of the product along with your order details
Once we review your request, we will arrange a replacement or refund
Custom-made cricket gear and special orders cannot be returned unless they are faulty
Refunds are processed within 7 to 14 business days after approval
Return shipping costs may apply unless the product is faulty

Shipping Information

We export our cricket equipment and cricket protective equipment to customers all around the world. Here is what you need to know:

We ship to most countries worldwide
Delivery times vary depending on your location and chosen shipping method
Standard international delivery takes approximately 7 to 21 business days
Express shipping options may be available on request
All orders are carefully packed to ensure your cricket gear arrives in perfect condition
HS Pilano Sports is not responsible for delays caused by customs or courier services

Custom Orders

We love helping our customers get exactly what they need! HS Pilano Sports offers full customization on:

Cricket Bats — custom shapes, sizes, grades, and branding
Cricket Protective Equipment — custom sizes and designs for helmets, pads, gloves, and guards
Cricket Gear — personalized kits and accessories

How to Place a Custom Order

Contact us via phone or email with your requirements
Our team will discuss your needs and provide a quote
Once approved, we will begin production
You will be updated regularly on the progress of your order

Please note that custom orders may require a deposit and may have longer production times.

FAQs

Q: Where are your products made?

A: All our cricket gear, cricket equipment, and cricket protective equipment are manufactured in our factory in Sialkot, Pakistan — one of the world's leading sports goods manufacturing cities.

Q: Do you sell to individual customers or only bulk orders?

A: We welcome both individual buyers and bulk/wholesale orders. Contact us to discuss your requirements and we will find the best solution for you.

Q: Do you offer international shipping?

A: Yes! We export our cricket equipment to customers all over the world. Contact us for shipping rates and delivery times to your country.

Q: Can I get my team logo or name on the products?

A: Absolutely! We offer full customization including logos, names, and branding on all our products. Contact us to discuss your custom order.

Q: Are your products ICC certified?

A: Yes! HS Pilano Sports is registered with the ICC and holds all relevant certifications. Our cricket gear meets international standards and is used by players in national and international matches.